SS
LS
ST
I
S
AL
HC
HM
EC
TP
TP
TP
FL
Our Approach
D
DEFINE
Launch Team; Establish Charter; Plan Project; Gather Voice of Customer; Plan for Change
M
MEASURE
Document the Process; Collect Baseline Data; Narrow Project Focus
A
ANALYZE
Analyze Data, Identify Root Cause; Identify & Remove Waste
I
IMPROVE
Generate Solutions; Evaluate Solutions; Optimize Solutions; Pilot; Plan & Implement;
C
CONTROL
Control the Process; Validate Project Benefits